Shipping policy

1. Shipping

We have partnered with courier service/s to deliver products to customers. If the website receives an order after 2:00 pm, then its next day will be considered as the first day of delivery/shipping duration. Our delivery service partners work on all days of the week but we do not guarantee delivery on Sunday and on any holidays (including national holidays).

Our delivery service providers will make two attempts to deliver your order to you. Further to which the order will be returned back to us. In this situation, we can refund your order amount but we will be charging the following restocking fee will be deducted per product from your refund amount.

  • ā‚¹200 for Less than ā‚¹ 5000 order
  • ā‚¹500 for ā‚¹5000 Ā - ā‚¹ 10000 order
  • ā‚¹1000 for more than ā‚¹10000 order

Sometimes, the delivery may take longer due to

  • Bad Weather
  • Flight Delays
  • Political Disruptions
  • Other Unforeseen Circumstances

You have to contact the customer care centre with your order details to address the issue and weā€™ll arrange the pickup of your shipment at no extra cost to you.

In such cases, the delivery might get delayed (beyond 10 working days can be as 10-15 or 15-20 working days). The company and the website will not be able to compensate for any mental agony caused due to delay in delivery

We regret to inform you that currently, we do not have international shipping through the website. We request you to contact us at support@budan.in case of any bulk orders and we can possibly make some special arrangements for you.

Responsibility on post-delivery

Once the user receives the ordered products, the user will be responsible for title and risk of loss for the ordered products.

2. Return of Goods

For any Return of goods for reasons of repair or upgrade, the following process is applicable.Ā 

  • Budan Support Team needs to be contacted via email or call or WhatsApp explaining the issue/reason for return along with required details like date of purchase, customer details, invoice details etc.
  • Budan support team will verify order and customer details, and identify the reason for return [within 2 working days]Ā 
  • Post verification and internal approval, Budan Support Team will initiate a pickup of the product [within the next 2 working days] for return. A shipping label will be shared via email with the customer to paste on the packed product for returnĀ 
  • Customer needs to pack the machine in the original product packaging and paste the shared shipping label on the package. This needs to be ready within the next 2 working days of receiving the label. Please note, lack of original product package will incur a nominal cost for the customer.
  • The package will be picked up by one of Budan network courier partners [within the next 2 working days] and delivered to Budan warehouse [within 5-7 working days] depending on the pin code of the customer.
  • At the warehouse, Budan team will inspect the product and inform the team of any breakage/ manual defect and appraise the product value [within the next 2 working days]Ā 

3 . Service & Spares

All machines sold on the website are eligible for 1 year of warranty, effective from the date when the customer first receives the product. If there is any issue with the product while operating, customer can reach out to the customer support team via a call/ mail/ WhatsApp.

Our Service Head office is in Bengaluru, while regional offices are located in Delhi, Hyderabad and Mumbai. Service engineers are also deputed in the following cities to increase the serviceability across the country.

East ā€“ Gangtok, Guwahati, Kolkata

North ā€“ Amritsar, Chandigarh, Dehradun, Gurgaon, Jaipur, Mandi, Lucknow, Noida

South ā€“ Chennai, Cochin, Coimbatore

West ā€“ Ahmedabad, Goa, Indore, Nagpur, Pune, Surat

For all service tickets in these regions, the service engineer will visit the customer location and address the issue. If the engineer is unable to repair the machine at the customer location, he will take the machine to the nearest regional office with the customers consent to repair the same.

For all repairs outside these cities, the customer is responsible for packing their machine safely with bubble wrap and sending it to the nearest regional office. Once the service is completed, we will dispatch the customers machine to their location. (Transportation fees for products under warranty will be borne the company, while out of warranty product transportation bills will be footed by the customer)

The standard warranty covers the service engineerā€™s visit fee, and the cost of any defective part of the OEM (original equipment manufacturer). Services conducted on machine due to electrical failures is not covered under the warranty, and the spares required will be additionally billed.

Process to raise claims for service.

  1. Customer reaches out to our support team via email/ call/ WhatsApp to raise a complaint with their product. Please keep a copy of your purchase invoice handy before you give us a call.

  2. Budan support team collects the required information including order details, customer details, and issue [within the next working day]

  3. Budan support team raises a ticket on the internal tool and a service engineer is assigned based on geographic availability [within the next 2 working days].

  4. The service engineer calls the customer and confirms a date and time for the visit [within the next 2 working days]

  5. During the site visit, the service engineer will attempt to resolve the issue. If she/ he does not have the spare required, an order will be placed with our service team on the same day. The resolution of the issue will be subject to part availability and shipping the part to the customerā€™s location.

  6. In case the machine needs to be brought back to the service station, the customer is responsible to pack the machine for shipping, as per the ā€˜Returns Policyā€™ and customerā€™s geographic proximity to the service station.

  7. In the service interim, no spare machine will be provided for the customer.

  8. Charges

  1. All charges for transport of machines under warranty will be borne by the company, while machines out of warranty will be borne by the customer
  2. If the product is under warranty, the service engineerā€™s visit is not charged. If the product is out of warranty, the service engineerā€™s visit is chargeable upto 1500/- per visit. This service charge is payable before the service engineer visits the customer location
  3. All spares and consumables will be additionally billed to the customer as actuals.